Despite what I’ve said above, I really can’t imagine why this person had so much trouble with such a simple and straightforward communication. You’d expect someone who’s in a position which requires a certain degree of technical expertise to also have at least a basic understanding of the written word. But, he obviously couldn’t handle the “multitude” of choices. Perhaps the company should sign its employees up for a course in decision-making.

Jeanne

Your message came through loud and clear–to me, at least. May I ask why you sent two different versions in the first place, though? Was it because you weren’t sure which format they’d be able to use, which they preferred, or___? Some people simply can’t handle too many choices.

Another important point to remember (for those of us who are as detail-oriented as you and I are) is that many people are not detail-oriented at all. These bottom-line types not only want things to be cut and dried, but they often miss the finer points of our communications, because they tend to skip right over them. With people like that, it’s a lost cause to go into more detail to try to explain yourself, because they’re just not going to get it.

Hope your file was uploaded successfully!
Jeanne

I had a similar case where someone wanted a photo and I was asking what it was for - print or web. They said just send me a jpeg and that should be fine. After a ten minute discussion, they said it was for a presentation using an unnamed Microsoft product, so I decided to send a 72dpi. I get a call back complaining that the file printed all “blurry.” So it was for print! Jeez oh man.